FAQs

- Frequently asked questions by customers -
FAQs

Rooms & reservation

If you need to cancel your booking, please contact us directly via phone or email. We will assist you with the process based on our cancellation policy.
Our payment and cancellation policies align with major booking platforms like Booking.com or Airbnb. For details, please check our terms or contact us directly.
Our check-in time is from 2:00 PM, and check-out is by 12:00 PM.
Early check-in is free of charge, provided the apartment is ready upon arrival. Late check-out is available upon request for a small additional fee. Please let us know in advance so we can accommodate your request.
Children are always welcome at The Edge. Our apartments have a flexible room setup, and each unit includes a sofa bed suitable for kids.
We do not provide irons in the apartments, but our laundry service can assist you. If needed, we will be happy to arrange it for you.

Amenities & Services

No, we do not have a fitness room. However, Gambia offers plenty of outdoor fitness opportunities, such as beach runs, yoga sessions, and local gyms nearby.
Yes, The Edge is wheelchair-friendly. We have an elevator, and our showers are designed to be accessible for all guests.
Absolutely! We collaborate with My Gambia, our trusted local partner, to offer a wide range of authentic tours and experiences. Let us know what you’d like to explore, and we will take care of the arrangements.
While we do not operate a full-service restaurant, we are happy to bring fresh juices or other small refreshments to your apartment upon request.
Yes! Our apartments are equipped with built-in universal power sockets, so no additional adapter is needed.

PAYMENT & CURRENCY

We accept Visa, Mastercard, and PayPal for secure and convenient transactions. Additionally, we offer the option to pay with cryptocurrencies—please inform us during the booking process if you wish to use this payment method.
Yes! We accept payments in Euros (€), US Dollars ($), and British Pounds (£) in addition to Gambian Dalasi. The exchange rate will be based on the current market rate at the time of payment.
If you wish to pay using Bitcoin, Ethereum, or other cryptocurrencies, please let us know before completing your booking. We will provide you with the necessary details for a seamless crypto transaction.
Absolutely! We use trusted and encrypted payment gateways to ensure that all transactions are processed securely. Your personal data is always protected.
Yes, we require a security deposit upon check-in, which will be fully refunded upon check-out, provided no damages occur. The deposit amount depends on the type of apartment booked.

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